Faq

FAQ - Frequently Asked Questions

What happens if my flight is delayed or arrives earlier?

We monitor your actual arrival time, so don’t worry if you will arrive earlier or with delay, we will be waiting for you no matter how long your delay is.

We calculate the time you need to go through customs and luggage claim after your landing and estimate this time to be between 15 min and 1 hour.

If you will not be through customs and luggage claim within 90 minutes after your plane landed, please give us a call at +1 (809) 863-8998.

Before your bookingTraveling with children?

The majority of our vehicles are adapted for child seats and during step 3 of the booking process you will be given the opportunity to add child seats. https://dominicansoltransfers.com takes the safety of all its passengers and especially that of children very seriously.

Do the drivers speak English?

Yes, all of the drivers speak some English, some better than others.

What are the payment options you have available?

You can pay online via PayPal (the best and easiest option), or you can pay by Credit Car. In the event you prefer to pay cash we still need a Credit Card for deposit at time of reservation to guarantee service. On your arrival you can pay driver total amount and the hold will be removed from card. Please specify in ̈Notes ̈ when making reservation your intentions to pay cash upon arrival.

Traveling with Pets?

If traveling with pets, please contact us about your Extras Request. We can generally respond to your request within 1 working day.

I no longer need a transfer. Can I cancel my booking?

Yes you can cancel up to 12 hours before scheduled pick/up and receive a full credit to be used for future transfers which is valid for up to 12 months . Cancellations within 12 hrs receive no credit.

Do I receive a confirmation email once I book?

Yes. You should receive a confirmation email within 24 hours. If you don’t see your confirmation email, be sure to check your junk/spam folder. If you don’t receive a confirmation email within 24 hours, please contact us by email at [email protected]

What if I can’t find my driver?

In the rare case that you cannot locate your driver, please give us a call at +1 (809) 863-8998 and our Customer Service team will immediately assist you. Keep in mind that we do not consider drivers to be late until 10 minutes after the scheduled pick-up time to account for any unforeseen traffic or minor delays.

Where will the driver meet my party? Where is the meeting point?

From the airport

Specific details for where to meet your driver are provided on your Booking Voucher. In most cases, the driver will be waiting in the arrivals hall, after your party has collected their luggage and cleared customs. He/She will be holding a sign with the Lead Passenger name provided to us at the time of booking.

To the airport

If you are being collected from a hotel, the driver will meet your group in the hotel’s main lobby. If you are being collected from a private apartment or villa, please have your group waiting out front at the scheduled pick-up time. In other cases, please provide us with an address and specific details (plaza, square, landmark, etc.) of where you would like your group to be collected during the booking process.

Can our group make an additional stop to collect keys to our apartment or villa?

Yes. We permit brief stops (5 minutes max) for key collection only. Keys can only be collected in the same town or resort as the group’s final destination.

To request this service, it must be noted in the message field of the last step of the booking process, requesting extra stop and entering the full address of the place where you have to make the stop. This service is subject to our prior confirmation.

My group will be traveling with a baby. Can you accommodate?

Yes, we can accommodate space for folding strollers. Children and infants count as 1 passenger when calculating vehicle size and are also permitted 1 piece of luggage (or folding stroller) plus a handbag.

With this in mind, if your luggage requirements exceed the limitations described in our luggage policy , please add the necessary Extras in Step 3 of the booking process or reserve a larger vehicle.

How much luggage is my group permitted?

In each vehicle option, during your reservation, you can see the maximum luggage allowed.

Please ensure that you book a large enough vehicle to accommodate your group and luggage. If a large enough vehicle is not reserved you may be required to pay the cost of a second vehicle upon arrival.

Where will I meet you at my hotel the day of my departure?

The driver will be at the lobby holding a DOMINICAN SOL TRANSFER sign with your name on it, and in most cases you will see the vehicle with the SOL TRANSFERS tag on it.

What time will you pick me up the day of my departure?

When you make the reservation put the flight info and actual time of your flight and we will calculate what time we need to pick you up at resort etc. with arrival at airport a minimum of two hours in advance of your flights departure. This will be on your confirmation. PLEASE PRINT OUT CONFIRMATION it will have info you need in the event of any problems.

How long will the driver wait for my party at the established meeting point?

Your driver will be monitoring your flight arrival time and will wait up until 1 hour after your flight has landed. If a member of your party gets held up at baggage claim or customs, please send one of your group members to meet and advise the driver.

For transfers to the airport, the driver will wait a maximum of 15 minutes after the pre-arranged pick-up time. If you fail to contact us via the 24 Hour Assistance Number within these established time limits, you may be left without recourse.

My travel details have changed. Can I modify my transfer details?

Yes. You may make changes anytime up to 24 hours before your scheduled transfer by sending an email to our Customer Service team at [email protected]

Modifications may be subject to approval and you will be responsible for the payment of any increase in the transfer price that results from the modification of the service.